Residents Information

Safety Features

All residential buildings have robust fire safety measures in place which include fully automatic, high standard fire detection systems plus manual call points which enable people to raise an alarm quickly.

All University buildings have fire protection features to enable the safe and timely evacuation of people. These include escape stairs with enhanced fire protection and fire doors.

Evacuation Processes

All students are provided with fire safety information including the safe evacuation of the buildings as part of their induction process.

Full evacuation drills of every residence building are undertaken during the first weeks of the new term. Special provision will be made for evacuation of any students with mobility or other issues, for example impaired hearing or vision, that could affect evacuation. If you require additional support through the year due to changes in mobility please ensure you notify a member of the team. You can speak with site staff.

When a fire activation signal is received from an automatic detection device or manual call point, the main building fire alarm is activated. This alerts the 24- hour on-site security team and the fire emergency services will be immediately contacted

All residential buildings have an immediate and full evacuation procedure when the fire alarm is activated . As a general rule, buildings are fully evacuated within four minutes.

These safety features and evacuation processes are in place whatever the height of the building.

All University buildings have had recent fire risk assessments carried out by competent independent external fire consultants.

The University and relevant student residence management companies have specified statutory inspection duties. These include the regular testing of key fire protection measures, namely fire doors, emergency lighting and fire alarm maintenance.

Cladding

None of our student residential buildings have fully cladded external elevations. We do, however, have some buildings with areas of panel cladding as a decorative feature. The Mid and West Wales Fire and Rescue Services have recently inspected all the high-rise student buildings and have no concerns with these external panels.

Should you require any further information on this topic, then please contact the University’s Health and Safety team.

Email: healthandsafety@swansea.ac.uk 

Tel: 01792 6063134

The University offers free WiFi to students and we have good WiFi access in all of our residences. 

Eduroam is the University Academic Wireless Network, available on Singleton Park Campus, Hendrefoelan Student Village and Beck House, and supports a wide range of devices. Eduroam should be used for everything except gaming devices and internet styled devices (Swansea Uni-play). All users are required to register each device to use the network: Register for Eduroam.

Bay Campus residents should connect to the Optify network.

If you are living in a SAS property, please contact the SAS team for assistance with accessing WiFi.

Swansea Uni-Play is a network for games consoles, Wi-Fi devices such as Amazon Echo/Dot etc. This network does not have the security features of Eduroam and is aimed at gaming and internet devices. It uses the same level of security as a home network with a shared password. Register for Swansea Uni-Play.

Laundry hamper full? Nothing clean to wear? You can check if a washing machine in your residence is available. 

There are lots of options for you to get around the city safely. Plan your journeys around Swansea with Traveline, all the public transport information you need to know for travelling in and around Swansea.

You can also cycle and make use of the free bikes available to students Active Travel - Swansea University

Contact Details

We are located in the Tower Information Centre.

Telephone: 01792 954500 (Monday – Friday 08:30 – 17:00)
Email: BayCampus@upp-ltd.com (general enquiries)

Maintenance requests should be reported via Home at Halls. 

For out of hours an Emergencies, please contact Swansea University’s Bay Security team on 01792 606010

Address

Your address is your Hall Code, flat number, room number. For example, if you are GWE001/07, that is Gwenllian Flat 001, Room 7 (See Tenancy Agreement sent to you for details). The flat number does not relate to the floor number.

GWE001/07

Gwenllian Hall
Student Accommodation
Swansea University
Bay Campus
Fabian Way
SA1 8EP

Mail

The Mail Room is located next to Bay Campus Residence Reception at the base of the Tower. The reception will sign for any mail/parcels and will send an e-mail to your student account to let you know. You should bring with you proof of identity (your student ID card) when you come to collect your parcel. If you do not have photo ID then you will not be able to collect your mail. 

For information on addressing UK & International mail, see: Royal Mail Guide Addressing Your Mail.

Advice on delivery in the UK, see: Royal Mail Top Tips for Sending Mail.

Don’t forget when you move to redirect your mail and update your Intranet Account. See: Redirecting your mail for more information.

Our mail rooms do get busy so we encourage our students to make use of amazon lockers where possible.

Important Documents

Residents Handbook
Bay Campus Insurance Certificate

Contact Details

We are located at the base of the Preseli Residence.

Email: Preseli-Reception@swansea.ac.uk 

The Reception Office is staffed 24 hours a day.

Report a Problem

Report a Maintenance problem or repair in your accommodation using this form.

If the repair is urgent, please call Telephone No: +44 (0) 1792 602910 or visit Preseli Reception between the hours of 08.30 – 16.30 Monday – Friday.

Once a repair is reported:

• You are granting access to staff to respond to the issue.
• You do not need to be present for the staff to access the area.
• If you do not want staff to access the area without you being present, you must state this at the time of making the request.

Address

Your address is your Hall Code, flat number, room number. For example, if you are CAS001/09, that is Caswell Flat 001, Room 9, (See your Tenancy Agreement sent to you for details). The flat number does not relate to the floor number.

CAS001/09
CASWELL
Swansea University
Singleton Park
Swansea
SA2 8PJ

Depending on which residence you live in, your postcode will differ. Please see below for your postcode:

Caswell: SA2 8PJ
Cefn Bryn: SA2 8PT
Horton: SA2 8PH
Kilvey: SA2 8PU
Langland: SA2 8PL
Oxwich: SA2 8PQ
Penmaen: SA2 8PG
Preseli: SA2 8PS
Rhossili: SA2 8PT

Mail

Mail is stored securely in the mail area based at preseli. You are required to present photo ID (student card) to collect mail and parcels. If you do not have photo ID then you cannot collect mail and parcels.

For information on addressing UK & International mail, see: Royal Mail Guide Addressing Your Mail.

Advice on delivery in the UK, see: Royal Mail Top Tips for Sending Mail.

Don’t forget when you move to redirect your mail and update your Intranet Account. See: Redirecting your mail for more information.

Contact Details

Reception is located in Flat 138 (ground floor of building 136-144).

Reception Office Hours: Monday to Friday 09:00- 16:30.

Report a Problem

Report a Maintenance problem or repair in your accommodation using this form.

If the repair is urgent, please call: Telephone No: +44 (0) 1792 295583 or call into the Reception Office during office opening hours.

Once a repair is reported:

• You are granting access to staff to respond to the issue.
• You do not need to present for the staff to access the area.
• If you do not want staff to access the area without you being present you must state this at the time of making the request.

Address

Your address is your Site Code, flat number, room number. For example, if you are HSV234/07 is Hendrefoelan Flat 234, Room 7, (See your Tenancy Agreement sent to you for details). The flat number does not relate to the floor number.

HSV234/07
Hendrefoelan Student Village
Sketty
Swansea
SA2 7QW

Depending on your flat or house number, your postcode will differ. Please find your postcode below:

136-165: SA2 7QL
166-195: SA2 7QN
196-233: SA2 7QW

Mail

The reception will sign for any mail/parcels and will send an email sent to your student account to let you know. You should bring with you proof of identity (your student ID card) when you come to collect your parcel. Without the required photo ID then you cannot collect your mail and parcel. 

For information on addressing UK & International mail, see: Royal Mail Guide Addressing Your Mail.

Advice on delivery in the UK, see: Royal Mail Top Tips for Sending Mail.

Don’t forget when you move to redirect your mail and update your Intranet Account. See: Redirecting your mail for more information.

Launderette

Flat 138 (ground floor of building 136-144)

Opening Times: Monday to Friday, 08:00 - 22:00

Contact Details

Beck House Reception is open Monday to Friday 08:00 - 16:00.

General enquiries can be sent to beck-reception@swansea.ac.uk

Report a Problem

Report a Maintenance problem or repair in your accommodation using this form.

If the repair is urgent, please telephone  +44 (0) 1792 534043 or visit Beck House Reception. 

Once a repair is reported:

• You are granting access to staff to respond to the issue.
• You do not need to be present for the staff to access the area.
• If you do not want staff to access the area without you being present, you must state this at the time of making the request.

Address

Your address is your Hall Code, flat number, room number. For example, if you are BH D02/09, that is Beck House, Block D, Flat 02, Room 9 (See Tenancy Agreement sent to you for details). The flat number does not relate to the floor number.

BH D02/09
Block D
Beck House
Sketty Road
Uplands
Swansea
SA2 0NG

Depending on your block, your postcode will differ. Please find your postcode below:

Block A: SA2 0NF
Block B: SA2 0NF
Block C: SA2 0NF
Block D: SA2 0NG
Block E: SA2 0NH
Block F: SA2 0NL
Block G: SA2 0NL

Mail

Mail will be sorted and stored at reception. You will be emailed when you can collect this. You will need to present photo ID to collect mail and parcels. If you do not present photo ID then you will not be able to collect mail or parcels.

For information on addressing UK & International mail, see: Royal Mail Guide Addressing Your Mail.

Advice on delivery in the UK, see: Royal Mail Top Tips for Sending Mail.

Don’t forget when you move to redirect your mail and update your Intranet Account. See: Redirecting your mail for more information.

Contact Details

The SAS Lettings team is located in the Accommodation Office, Horton Building, Singleton Park Campus.

Email: SAS@swansea.ac.uk 

Telephone: +44 (0)1792 295328

Reception Opening Times: Monday to Friday, 10am – 12:30pm and 1pm – 4pm (Except Bank Holidays).

Report a Problem

Report a Maintenance problem or repair in your accommodation using this form.

If the repair is urgent, please call Telephone No: +44 (0) 1792 295101 - Monday to Friday, 9am to 4pm.

Outside of these hours, please contact Campus Security on +44 (0)1792604271 for emergency assistance.

• Maintenance contractors ADS will attend to all maintenance reports.
• Any staff attending from ADS will be in uniform so you will see their logo and know that SAS Lettings have asked them to attend.
• ADS staff have access to properties, so you do not need to be present when a member of the ADS team is due to visit.

Further Support

The communal noticeboard in your property should display important information.
Please visit the Support pages or contact the team directly for further guidance.